The existing applications were designed at different times by different teams and engineered with an array of technologies. A diverse ecosystem of apps is not uncommon for an established publisher with years of delivering digital products. As the number of applications increase, the amount of code that needs to be maintained grows, as do the challenges of presenting a coherent and unified user experience.
We worked with McGraw-Hill Education to introduce a vastly improved student experience that reduces the number of applications students use. The process included design and user research, code audits and architectural advising, design experimentation, testing, and more.
3Iteration and in-house user testing
With each iteration of the user experience we brought in a wave of new students to test. Each test was structured with one student and included a deep dive into various prototypes. The tests were invaluable in ironing out the kinks in information architecture, as well as the iconography and language.
The end result of each study was always rewarding. With each test, the set of problems discovered for the end user were greatly reduced and the user experience improved.
In terms of adapting to our application’s domain specific business logic, DockYard came up to speed super quickly and provided invaluable architectural guidance. DockYard’s key architectural insights facilitated dramatic implementation velocity gains as the project went forward.McGraw-Hill Education